/* Operator workspace. Widget theme variables never recolor the support desk. */
body.admin{--accent:#315eea;--accent-text:#fff;--chat-background:#f7f8fb;--bubble-radius:12px;color:#263248;background:#f8f9fc;display:grid;grid-template-columns:216px minmax(0,1fr);height:100dvh;overflow:hidden;font-size:13px;line-height:1.5}
.admin button,.admin input,.admin textarea,.admin select{font:inherit}.admin button{border-radius:8px;transition:background .15s,color .15s}.admin svg{width:20px;height:20px;flex:none;vertical-align:middle}.admin button:focus-visible,.admin a:focus-visible{outline:3px solid #a9bdfb;outline-offset:2px}.admin input:focus,.admin textarea:focus,.admin select:focus{outline:2px solid #d7e1ff;outline-offset:0;border-color:#7695ee}.admin .secondary{background:#fff;border:1px solid #dce2eb;color:#44506a}.admin .muted{color:#788397}.admin input,.admin textarea,.admin select{background:#fff;border:1px solid #dce2eb;color:#263248;border-radius:8px}.admin input::placeholder,.admin textarea::placeholder{color:#929bad}.admin [data-auth-only]{display:block}.admin[data-admin-auth=false] [data-auth-only],.admin[data-admin-auth=false] .workspace{display:none!important}
.admin .desk-nav{display:flex;flex-direction:column;min-width:0;border-right:1px solid #e2e6ee;background:#f6f7fb;padding:27px 14px 16px}.desk-brand{display:flex;align-items:center;gap:10px;padding:0 8px;font-size:15px;font-weight:750;letter-spacing:-.4px}.desk-brand small{display:block;font-size:10px;font-weight:450;color:#8791a2;letter-spacing:0;margin-top:3px}.brand-mark,.login-mark{display:grid;place-items:center;background:#315eea;color:#fff;border-radius:12px;width:36px;height:36px;box-shadow:0 4px 8px #315eea1a}.nav-section{margin-top:42px}.nav-caption{font-size:9px;color:#929bad;letter-spacing:1.2px;font-weight:650;display:block;margin:0 12px 12px}.admin .nav-item{display:flex;gap:10px;align-items:center;width:100%;padding:11px 12px;margin:3px 0;border:0;background:transparent;color:#626e84;text-align:left;font-size:12px;font-weight:550;min-height:42px}.admin .nav-item svg{width:18px;height:18px}.admin .nav-item:hover{background:#eceff6;color:#35456b}.admin .nav-item.active,.admin #settingsToggle[aria-expanded=true]{background:#e7edff;color:#315eea;font-weight:650}.nav-count{margin-left:auto;padding:1px 7px;border-radius:6px;background:#d9e3ff;font-size:10px}.nav-bottom{margin-top:auto}.demo-link{margin:12px 12px 18px}.demo-link a{font-size:11px;color:#77849b;text-decoration:none}.demo-link a:hover{color:#315eea}.operator-profile{display:flex;align-items:center;gap:8px;border-top:1px solid #e2e6ee;margin-top:15px;padding-top:17px}.operator-avatar{display:grid;place-items:center;width:31px;height:31px;border-radius:50%;background:#dfe6f3;color:#5c6c87;font-size:10px;font-weight:700}.operator-profile strong{font-size:11px;display:block}.operator-profile small{font-size:9px;color:#929bad;display:block}.admin .icon-button{display:inline-flex;align-items:center;justify-content:center;width:34px;height:34px;padding:7px;background:transparent;color:#7b879d;border:1px solid transparent;flex:none}.admin .icon-button:hover{background:#f0f3f9;color:#315eea}.operator-profile #logout{margin-left:auto;width:27px}
.admin .shell{margin:0;border:0;border-radius:0;box-shadow:none;background:#fff;height:100dvh;min-width:0;overflow:hidden}.admin .desk-topbar{background:#fff;border-bottom:1px solid #e6eaf1;padding:18px 28px;display:flex;align-items:center;justify-content:space-between;gap:20px;min-height:89px;color:#263248;flex:none}.admin .desk-topbar .eyebrow{color:#9aa3b3;font-size:9px;letter-spacing:1.25px}.admin .desk-topbar h1{font-size:22px;font-weight:700;margin:3px 0 0;letter-spacing:-.65px}.admin .desk-topbar #status{font-size:11px;color:#7a869a;margin:0;max-width:48%;text-align:right;overflow-wrap:anywhere}.admin .desk-topbar #status:before{content:'';display:inline-block;width:6px;height:6px;border-radius:50%;background:#a8b5c9;margin-right:7px;vertical-align:middle}.admin[data-chat-notice=true] .desk-topbar #status{color:#bc3b46}.admin[data-chat-notice=true] .desk-topbar #status:before{background:#d45a65}
.admin .workspace{display:flex;flex:1;min-height:0;min-width:0;overflow:hidden}.inbox-column{display:flex;flex-direction:column;width:302px;flex:none;border-right:1px solid #e6eaf1;background:#fff;min-height:0}.inbox-heading{display:flex;align-items:center;justify-content:space-between;padding:25px 21px 16px}.inbox-heading h2{font-size:15px;letter-spacing:-.3px;margin:0}.count-pill{background:#f0f3f8;border:1px solid #e9edf4;border-radius:6px;padding:1px 7px;color:#7c879b;font-size:10px}.admin .inbox-tools{display:block;padding:0 16px;background:#fff;border:0}.admin .search-field{position:relative;display:block;max-width:none;margin:0 0 17px;min-width:0}.search-field svg{position:absolute;left:11px;top:11px;width:15px;height:15px;color:#909bae}.admin .search-field input{margin:0;background:#f7f8fb;border-color:#edf0f5;padding:9px 12px 9px 34px;font-size:11px;height:37px}.inbox-tabs{display:flex;border-bottom:1px solid #e7ebf2;margin-bottom:12px;gap:6px}.admin .inbox-tabs button{padding:8px 10px 10px;background:transparent;color:#8b95a7;border-radius:0;font-size:11px;position:relative}.admin .inbox-tabs button[aria-pressed=true]{color:#315eea}.admin .inbox-tabs button[aria-pressed=true]:after{position:absolute;bottom:-1px;left:8px;right:8px;height:2px;background:#315eea;content:''}.inbox-tabs span{font-size:9px;margin-left:3px;background:#eef2fa;padding:1px 4px;border-radius:4px}.admin .filter-label{display:flex;align-items:center;gap:8px;font-size:10px;font-weight:450;color:#939eb0;margin:0;min-width:0}.admin .filter-label select{margin:0;min-width:0;border:0;background:transparent;padding:5px;color:#657189;font-size:11px;flex:1}.admin #conversationCount{color:#9aa3b1;font-size:10px;margin:9px 0 11px}.admin #list{background:#fff;border:0;padding:0 8px;width:auto;flex:1;min-height:0;max-height:none;overflow:auto;scrollbar-width:thin}.admin #list button{display:flex;gap:10px;padding:15px 12px;border:1px solid transparent;border-radius:9px;margin:2px 0 4px;text-align:left;width:100%;background:#fff;color:#28364d;font-weight:400}.admin #list button:hover{background:#f7f9fd}.admin #list button.selected{background:#eff3ff;border-color:#e0e8ff;box-shadow:inset 3px 0 #416bec}.list-avatar,.person-avatar,.contact-avatar{display:grid;place-items:center;flex:none;width:36px;height:36px;border-radius:12px;font-size:12px;font-weight:650;color:#557692;background:#e9f0f7}.list-avatar[data-color="1"]{background:#f3eafb;color:#8d6aae}.list-avatar[data-color="2"]{background:#e5f3ee;color:#4c8c73}.list-avatar[data-color="3"]{background:#fcf0e1;color:#ae8859}.list-content{display:block;flex:1;min-width:0}.list-row{display:flex;justify-content:space-between;align-items:center;gap:6px}.admin #list strong{font-weight:650;font-size:12px;letter-spacing:-.1px;min-width:0}.list-time{font-size:9px;color:#a0a9b9;white-space:nowrap;flex:none}.admin #list .list-preview{font-size:11px;font-weight:400;color:#8994a7;margin:5px 0 7px;line-height:1.5;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;white-space:normal;overflow-wrap:anywhere;overflow:hidden}.list-tags{display:flex;align-items:center;gap:7px;min-height:17px}.list-status{font-size:9px;color:#77928a}.list-status[data-state=waiting]{color:#c58d36}.list-status[data-state=closed]{color:#9ca5b4}.list-status:before{content:'';display:inline-block;background:currentColor;width:5px;height:5px;border-radius:50%;margin-right:4px;vertical-align:middle}.list-rating{margin-left:auto;font-size:9px;color:#bd974f}.admin .list-empty{padding:35px 20px;color:#8996aa;text-align:center;font-size:12px;line-height:1.8}.inbox-footnote{padding:13px 20px;border-top:1px solid #f0f2f6;color:#a5adba;font-size:9px}
.conversation-area{display:flex;flex:1;min-width:0;min-height:0;background:#f8f9fc;position:relative}.inbox-empty{margin:auto;padding:30px;max-width:460px;text-align:center;color:#8d98aa}.empty-illustration{width:90px;height:90px;display:grid;place-items:center;margin:0 auto 26px;border:1px solid #e4eaf5;border-radius:26px;background:#fff;box-shadow:0 6px 24px #394f7410;color:#7793de}.empty-illustration svg{width:37px;height:37px}.empty-eyebrow{font-size:9px;letter-spacing:1.8px;color:#a0acc0}.inbox-empty h2{font-size:22px;letter-spacing:-.5px;color:#46536b;margin:12px 0}.inbox-empty p{font-size:12px;line-height:1.9}.empty-tip{display:flex;align-items:center;justify-content:center;gap:8px;margin-top:34px;color:#9aa7bd;font-size:10px}.empty-tip svg{width:15px}
.admin #chat{width:100%;overflow:hidden;flex:1;min-height:0}.admin .toolbar{padding:17px 25px;border-bottom:1px solid #e6eaf1;background:#fff;min-height:83px;flex:none;gap:11px}.conversation-title{min-width:0;flex:1}.admin .toolbar h2{font-size:14px;font-weight:650;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversation-title p{margin:4px 0 0;display:flex;align-items:center;gap:9px;font-size:10px;color:#a0aabd}.state-badge{font-size:9px;background:#edf6f1;color:#5e9479;border-radius:4px;padding:1px 6px}.state-badge[data-state=closed]{color:#8a94a5;background:#f0f2f6}.conversation-actions{display:flex;gap:8px;align-items:center}.admin .toolbar #close{background:#fff;color:#566681;border:1px solid #dfe5ef;display:flex;align-items:center;gap:6px;padding:8px 11px;font-size:10px}.admin .toolbar #close:hover{border-color:#9ab0e3;background:#f7f9ff}.toolbar #close svg{width:14px;height:14px}.admin #backToList{display:none}.admin #messages{background:#f8f9fc;background-image:none;padding:28px 30px;gap:18px;min-height:70px;overscroll-behavior:contain}.admin .message{max-width:min(78%,640px);background:#fff;border:1px solid #e7ebf2;color:#42516b;padding:12px 15px;border-radius:12px 12px 12px 3px;font-size:12px;line-height:1.7;animation:none;box-shadow:0 2px 3px #1b345603}.admin .message.self{border-color:#dfe7fb;background:#eaf0ff;color:#314e87;border-radius:12px 12px 3px 12px}.admin .message.automatic{background:#f1f3f8;border-style:dashed;border-color:#dce2ec;color:#7e899b;font-size:11px}.admin .message-meta{display:flex;gap:7px;align-items:center;color:#9aa6b8;opacity:1;font-size:9px;margin-top:7px}.admin .message.self .message-meta{color:#8196bd}.admin .receipt{margin-left:auto;font-size:9px}.admin .message a{color:#4872c5}.admin .message .welcome-image{max-width:100%}.admin .closed-hint{flex:none;display:flex;align-items:center;justify-content:center;gap:8px;background:#eff4f1;color:#71897c;font-size:11px;padding:13px}.closed-hint svg{width:15px}
.composer-block{flex:none;background:#fff;padding:0 20px 12px;border-top:1px solid #e6eaf1}.admin .reply-tools{padding:12px 4px 8px;display:flex;align-items:center;justify-content:space-between;gap:10px;border:0;background:#fff}.reply-mode{font-size:10px;font-weight:650;color:#71819b}.admin #repliesOpen{padding:4px 6px;background:transparent;border:0;color:#7a89a4;display:flex;gap:7px;align-items:center;font-size:10px;font-weight:500}.admin #repliesOpen svg{width:14px;height:14px}.admin kbd{background:#f5f7fb;border:1px solid #e7ebf3;border-radius:4px;padding:0 5px;font:10px system-ui;color:#9aa7bc}.admin #compose{display:block;border:1px solid #dfe5ef;border-radius:10px;background:#fff;padding:0;overflow:visible}.admin #compose:focus-within{border-color:#a3b8ee;box-shadow:0 0 0 2px #eff3ff}.admin #compose textarea{width:100%;padding:12px 14px;min-height:65px;max-height:150px;height:78px;border:0;border-radius:10px;box-shadow:none;outline:0;font-size:12px;background:#fff;color:#3c4d69;resize:none}.composer-actions{display:flex;align-items:center;padding:5px 9px 9px;gap:9px}.compose-tip{font-size:9px;color:#a1adbf}.admin #compose #attach{padding:6px;width:27px;height:27px;line-height:1;font-size:14px}.admin #send{margin-left:auto;display:flex;align-items:center;gap:9px;padding:8px 13px;font-size:11px;background:#315eea}.admin #send svg{width:13px;height:13px}.admin .file-help{background:#fff;font-size:9px;color:#a1adbe;padding:7px 3px 0;margin:0}.admin .file-pending,.admin .staged-images{background:#f4f7ff;border-color:#dce5f8;color:#3a527b}.admin .file-pending button{background:#315eea}.admin #chat[data-closed=true] .composer-block{opacity:.7}.admin #chat[data-closed=true] .reply-mode{color:#9fa8b7}
.contact-panel{width:252px;flex:none;background:#fff;border-left:1px solid #e6eaf1;overflow:auto;padding:0 20px;scrollbar-width:thin}.contact-heading{display:flex;align-items:center;justify-content:space-between;padding:22px 0 16px}.contact-heading h2{font-size:11px;color:#8390a7;margin:0;font-weight:550}.admin .contact-heading button{width:24px;height:24px;font-size:19px;color:#9ea8b8}.contact-profile{text-align:center;padding:12px 0 23px}.contact-avatar{margin:0 auto 13px;width:58px;height:58px;border-radius:18px;background:#edf1fa;font-size:20px;color:#738ab1}.contact-profile h3{font-size:14px;margin:0 0 4px;overflow-wrap:anywhere}.contact-profile>span:last-child{font-size:10px;color:#94a0b4}.contact-section{border-top:1px solid #eef1f6;padding:21px 0}.contact-section h3{font-size:9px;letter-spacing:.8px;color:#a0abbd;font-weight:600;margin:0 0 17px}.contact-section dl{margin:0}.contact-section dt{font-size:10px;color:#9ba6b8;margin-top:15px}.contact-section dd{font-size:11px;color:#64738d;margin:4px 0 0;overflow-wrap:anywhere}.contact-section p{font-size:11px;color:#7b8aa3;overflow-wrap:anywhere}.admin #visitorAnswers{margin:0;padding:0;border:0;background:transparent;color:#5f7190}.admin #visitorAnswers summary{font-size:11px;font-weight:600;cursor:pointer}.admin #visitorAnswers dl{display:block}.admin #visitorAnswers dd{margin:4px 0 0}.admin #noVisitorAnswers{font-size:10px;margin:0;line-height:1.7}
.admin #entry{padding:38px;width:calc(100% - 40px);max-width:425px;border:1px solid #e5eaf3;box-shadow:0 12px 45px #253e7508;border-radius:18px;margin:auto}.login-mark{width:44px;height:44px;margin-bottom:25px}.login-eyebrow{color:#8b9cba;font-size:9px;letter-spacing:1.4px}.admin #entry h2{font-size:21px;color:#384961;letter-spacing:-.6px}.login-description{color:#8d9bb0;font-size:12px;margin:0 0 25px}.admin #entry label{font-size:11px;color:#7a8ba8}.admin #entry input{padding:12px}.admin #entry button{background:#315eea;padding:12px;display:flex;justify-content:center;align-items:center;gap:12px;font-size:12px}.admin #entry button svg{width:14px}
.admin #list .list-preview{font-size:12px;color:#64738d}.admin #list strong{font-size:13px}.admin .list-time{color:#738099;font-size:10px}.admin .nav-item{font-size:13px}.admin .message{font-size:13px}.admin .message.automatic{font-size:12px}.admin .message-meta,.admin .message.self .message-meta{color:#6b7e9c;font-size:10px}.admin .contact-section dt,.admin .contact-profile>span:last-child,.admin .compose-tip,.admin .file-help,.admin #conversationCount,.admin .filter-label{color:#718099}.admin .contact-section dd{font-size:12px;color:#556985}.admin .list-status[data-state=waiting]{color:#9a6c1d}.admin .list-status[data-state=open]{color:#4e7c64}.admin .list-status[data-state=closed]{color:#758198}.admin .inbox-footnote{color:#7d899f;font-size:10px}.admin .contact-section h3{color:#7e8ba2}.admin .reply-mode,.admin #repliesOpen{font-size:11px}.admin .compose-tip{font-size:10px}
.admin dialog{color:#394963;background:#fff;border:1px solid #e4e9f3;border-radius:16px;box-shadow:0 25px 90px #172d4f30;padding:25px}.admin dialog::backdrop{background:#26344b60;backdrop-filter:blur(3px)}.admin #adminCloseDialog{max-width:420px;width:calc(100% - 30px)}.close-dialog-icon{display:grid;place-items:center;width:40px;height:40px;border-radius:12px;background:#eef2ff;color:#4b70d4;margin-bottom:18px}.admin #adminCloseDialog h2{font-size:18px}.admin #adminCloseDialog p{font-size:12px;color:#8592a8;line-height:1.8}.dialog-actions{display:flex;justify-content:flex-end;gap:9px;margin-top:24px}.dialog-actions button{font-size:12px}.admin #repliesDialog{width:800px;max-width:95vw}.admin #repliesDialog h2{font-size:20px}.admin #repliesDialog input,.admin #repliesDialog textarea{color:#435472;background:#f9fafc;border-color:#dfe5ef}.admin #repliesDialog label{font-size:11px;color:#7888a3}.admin #repliesList{max-height:230px;overflow:auto;scrollbar-width:thin}.admin #repliesList article{background:#f7f9fd;border-color:#e1e7f1;color:#5c6f8f}.admin #repliesList button{background:#edf2ff;color:#5f7fc4}.admin #replyEditor{border-color:#e5eaf3;background:#fff}.admin #replyEditor h3{font-size:13px;color:#7285a5}.admin #repliesStatus{font-size:11px;color:#8c9ab1}.admin .reply-picker{background:#fff;color:#425576;border-color:#d5dff2;box-shadow:0 12px 35px #263a6526;border-radius:10px;left:0;right:0;max-width:none}.admin .reply-picker-heading{color:#6e83a6}.admin .reply-picker .reply-option:hover,.admin .reply-picker .reply-option[aria-selected=true]{background:#edf2ff;border-color:#dfe7fc}.admin .reply-shortcut{color:#436fd0}.admin .reply-preview,.admin .reply-picker-help{color:#8a9ab3}
@media(min-width:1600px){.inbox-column{width:326px}.contact-panel{width:280px}.admin #messages{padding:34px 42px}.composer-block{padding-left:30px;padding-right:30px}}
@media(max-width:1250px){body.admin{grid-template-columns:180px minmax(0,1fr)}.desk-brand{font-size:13px;gap:7px}.desk-brand small{font-size:9px}.admin .desk-nav{padding:25px 10px 13px}.admin .nav-item{font-size:11px;padding:10px;gap:7px}.inbox-column{width:265px}.contact-panel{position:absolute;right:0;top:89px;bottom:0;width:280px;z-index:6;box-shadow:-16px 0 35px #263a6510}.admin .toolbar{padding:15px 19px}.admin #messages{padding:24px}.compose-tip{font-size:8px}.operator-profile small{font-size:8px}}
@media(max-width:900px){body.admin{grid-template-columns:62px minmax(0,1fr)}.admin .desk-nav{padding:20px 8px 12px}.desk-brand{padding:0;justify-content:center}.desk-brand>div,.nav-caption,.nav-item>span,.operator-profile>div,.operator-profile>.operator-avatar,.demo-link{display:none}.admin .nav-item{justify-content:center;padding:12px}.admin .nav-item svg{width:20px;height:20px}.nav-section{margin-top:28px}.operator-profile{justify-content:center}.operator-profile #logout{margin:0}.nav-count{display:none}.admin .desk-topbar{padding:16px 20px}.admin .desk-topbar #status{font-size:10px}.inbox-column{width:245px}.admin .toolbar #close span{display:none}.admin .toolbar #close{padding:8px}.admin #messages{padding:20px 16px}.admin .message{max-width:91%}.composer-block{padding:0 12px 10px}.compose-tip{display:none}}
@media(max-width:650px){body.admin{grid-template-columns:1fr}.admin .desk-nav{position:relative;display:flex;flex-direction:row;align-items:center;gap:10px;height:54px;padding:5px 12px;border-right:0;border-bottom:1px solid #e4e8f0}.desk-brand .brand-mark{width:29px;height:29px;border-radius:9px}.brand-mark svg{width:16px}.nav-section{margin:0;flex:1}.nav-section nav{display:flex}.admin .nav-item{width:36px;height:36px;min-height:0;padding:8px;margin:0}.admin .nav-item svg{width:18px}.nav-bottom{display:flex;margin:0;align-items:center}.operator-profile{border:0;padding:0;margin:0}.admin .shell{height:calc(100dvh - 54px)}.admin .desk-topbar{min-height:66px;padding:10px 16px;gap:10px}.admin .desk-topbar h1{font-size:18px}.admin .desk-topbar .eyebrow{font-size:8px}.admin .desk-topbar #status{font-size:9px;max-width:48%}.admin .workspace{flex-direction:row}.inbox-column{width:100%;border:0}.inbox-heading{padding:18px 20px 14px}.admin .workspace[data-has-chat=true] .inbox-column{display:none}.admin .workspace:not([data-has-chat=true]) .conversation-area{display:none}.admin #backToList{display:flex}.admin .toolbar{padding:11px 10px;gap:8px;min-height:70px}.person-avatar{width:31px;height:31px;border-radius:10px;font-size:10px}.admin .toolbar h2{font-size:12px}.conversation-title p{font-size:9px;gap:5px}.conversation-actions{gap:2px}.admin .toolbar .icon-button{width:28px;height:28px;padding:6px}.admin .message{font-size:12px;max-width:90%}.admin #messages{gap:14px;padding:20px 14px}.admin #compose textarea{height:64px;min-height:54px}.admin .reply-tools{padding:8px 2px 5px}.admin .file-help{font-size:8px}.contact-panel{top:120px;width:100%;bottom:0;z-index:8}.admin #entry{padding:27px;margin:auto;max-width:370px}.admin #repliesDialog{padding:18px}.inbox-footnote{padding:10px 20px}}
/* Icon-only navigation keeps its accessible name and the host-panel return link. */
@media(max-width:900px){.admin .nav-item>span:not(.nav-count),.admin .toolbar #close span{display:block;position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap}.admin .demo-link{display:block;margin:0 0 10px;text-align:center}.admin .demo-link a{display:inline-block;position:relative;width:30px;height:30px;font-size:0;line-height:30px}.admin .demo-link a:before{content:'↗';font-size:20px;color:#7185a7}}
@media(max-width:650px){.admin .demo-link{margin:0 4px 0 0}.admin .file-help{font-size:9px}}